Privacy Policy | By Any Means San Jose
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Privacy Policy.

What By Any Means San Jose collects on this website, why, who else sees it, and what you can tell us to do about it. Every athlete we train is a child, so this page is written with that front of mind.

3D Prep LLC, doing business as By Any Means San Jose

What we collect

  • You and your athlete. Your name, email and phone. Your athlete's name and age, and for a trial their grade, level and availability.
  • Enrollment. The plan you chose, your start date, and your signature on the agreement together with the version you signed.
  • Payment. Card details are typed into a form hosted by Stripe and never pass through this site. We only learn whether a payment worked, the amount, and the last four digits.
  • Automatically. Pages you opened, the link that sent you here, a session id, your IP address and your browser type.

We do not collect your address, date of birth, government ID or health information through these forms, and there is no password to create.

Your athlete's information

We train children. That means we hold a child's name, their age, their school grade and their playing level, and we treat that as the most sensitive thing on this site.

  • We collect it from you, the parent or legal guardian, never from the child. There is no login, no account, and no page on this site meant for a child to fill in.
  • We do not knowingly collect personal information directly from a child under 13.
  • We do not sell your athlete's information, and we do not send it to any advertising company.
  • We use it to place them in the right group, to coach them safely, and to talk to you about their training. Nothing else.

If you believe a child has given us information without your involvement, email elijah@byanymeanssanjose.com and we will delete it.

How we use it

  • To book, confirm and run trials and training sessions.
  • To put an athlete in the right academy group for their age and level.
  • To reply to you, and to follow up if you started a booking and did not finish.
  • To take payment, run your membership, and send receipts and billing notices.
  • To reach an emergency contact and get care if your athlete is hurt.
  • To keep a record of the agreement you signed.
  • To understand which of our ads and pages bring families to us. See Advertising and this site.

Who else sees it

We run on software other companies provide, so your information reaches them for the thing you asked for to work. None of them may use it for their own purposes.

  • Our member platform, where contacts, bookings, memberships and payment records live.
  • Scheduling and messaging, so a coach can confirm your session and text or email you.
  • Stripe, which takes payment and receives your name, email and payment details directly.
  • Meta, which receives browser-level information about your visit through the advertising pixel. No name, email, phone number or athlete information is sent. See below.
  • The law, if we are required to hand something over or need to protect someone's safety.

We do not sell your information, and we do not hand your phone number or your text message opt in to anyone else for their own marketing. See Texts and email.

Advertising and this site

This site runs the Meta pixel, a small piece of Facebook and Instagram's advertising code, on every page. It loads before anything else does.

The pixel tells Meta that a browser opened a page here, and it records a few specific moments: opening a page, submitting the free trial or contact form, and completing an enrollment payment. It sets a cookie in your browser so Meta can recognise the same browser again, and Meta receives your IP address, your browser type, and the address of the page you were on.

We use it to see whether our ads are reaching families who actually book, and to show ads to people who have visited the site. We do not send your name, your email address, your phone number, or anything about your athlete to Meta. Only the browser-level information above is shared, and only from this website.

Under California law, letting an advertising platform collect information about your visit this way counts as "sharing" for cross-context behavioural advertising, even though no money changes hands and even though we never send your name. So we say plainly: this is the one place where information about you leaves this site for an advertising company. See Your California rights for how to stop it.

Checked live on this page: 1 Meta pixel active (id 1850601618890282).

Texts and email

We only text you if you tick the consent box on our forms. It covers transactional texts (confirmations, reminders, schedule changes and billing notices) and marketing texts (news about programs, events and special offers). It starts unticked, and giving us a phone number on its own is not agreeing to texts. Message frequency varies and message and data rates may apply.

We do not share, sell, or provide your mobile phone number or SMS opt-in/consent data to third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to send you the messages described in this policy.

  • Reply STOP to any message to stop them, or HELP for help. You can also call or text (408) 597-4327.
  • Every marketing email has an unsubscribe link.
  • You can reply STOP at any time. Stopping texts never cancels a trial, a membership or anything you have bought.
  • Opting out of marketing does not stop messages about your own membership, like a receipt or a failed payment notice.

Your California rights

California law lets you ask us to tell you what we hold and who we shared it with, give you a copy, correct it, delete it apart from records we must keep by law, and opt out of the advertising sharing described above. Asking changes nothing about your athlete's place, price or coaching.

As the parent or legal guardian you make these requests on your athlete's behalf, and only you can.

Email elijah@byanymeanssanjose.com or call (408) 597-4327. There is no form. We may ask a question or two to check it is really you before we hand anything over. Requests are handled by hand. To stop the pixel everywhere rather than just here, block advertising cookies in your browser or use Meta's own ad settings.

Keeping it, and keeping it safe

We keep your information while you are with us and for as long as we need the records afterwards. Payment and tax records and signed agreements are kept as long as the law requires. Enquiries that never became a membership are deleted once we would no longer reasonably follow up.

The site runs over an encrypted connection, payment details go straight to Stripe and never touch our systems, and only people who need to see your records can. No system is perfectly secure, and we will not pretend otherwise. If something goes wrong that affects your information, we will tell you.

Changes and contact

We may update this page as the academy changes what it does. The version on the site is always the current one, and if we change something significant we will say so on the page.

Questions about this page, or a request about your information, go to a person, not a form:

3D Prep LLC, doing business as By Any Means San Jose. 1051 W San Fernando St, San Jose, CA 95126. This policy describes this website. Your signed agreement describes your membership.